【cotwo】提供全方位日本商品代購服務。 無論您想購買專門店、實體店、期間限定店或日本網店的商品，只要不屬於航空管制危險品，日本境內找得到的我們都能為您代勞。歡迎隨時洽詢！
【cotwo】provides full-range proxy buying service for all Japanese goods. From physical stores and limited pop-ups to online shops, if it’s sold in Japan and not restricted air cargo, we can get it for you. Contact us for details!”
為了更快速地為您服務，歡迎透過以下方式聯繫我們聯絡方式 ：
- Email: order_cotwohk@cotwohk.com
- Tel: +852 2893 7760
- WhatsApp / LINE / WeChat: +852 6415 8518
🛍️ 服務流程與條款 | Terms & Process
| 項目 Item | 詳情說明 Description |
| 訂金要求 Deposit | 確認訂單後，須支付至少貨品金額的一半作為訂金。 (Min. 50% deposit required) |
| 報價時效 Validity | 報價按當日匯率計算，僅限回覆當天有效。逾期請重新諮詢。 (Quotes valid for 1 day only) |
| 到貨時間 Delivery | 付款後約 7-10 個工作天抵達香港店舖。 (Estimated 7-10 days to store) |
| 缺貨處理 Out of Stock | 若商品售罄，我們將全額退還您的訂金。 (100% refund if sold out) |
✈️ 運費計算 | Shipping Costs
注意：預訂報價不含國際運費。 運費將於提貨時根據實際重量或體積計算。
- 收費標準： 每 500g 為 HKD 50（不足 500g 亦按 500g 計費）。
- 計算方式： 取 實重 或 體積重量 之較高者。
- 體積重公式： 長度 (cm) x 寬度 (cm) x 高度 (cm) / 5000。
⚠️ 重要注意事項 | Important Notices
- 禁運限制 (Restrictions): 根據日本出口及目的地進口法規，部分商品可能無法郵寄。
- 客戶責任 (Responsibility): 顧客有責任確認購買商品是否符合當地海關法規。
- 免責聲明 (Disclaimer): 若因禁運品導致訂單取消、海關扣押或無法郵寄，本公司恕不承擔責任，亦不接受退款要求。
- 額外費用 (Additional Fees): 寄出後若發現禁運品，產生之所有處理手續費由顧客全額承擔。
- 參考資訊：請查閱禁運品一覽表 (BANNED ITEMS LIST)以獲取更多資訊。
For a faster response, please reach us via:
Email: order_cotwohk@cotwohk.com
WhatsApp / LINE / WeChat: +852 6415 8518
Phone (Tel): +852 2893 7760
| Service Detail | Description |
| Deposit Requirement | A deposit of at least 50% of the item’s value is required to confirm your pre-order. |
| Price Validity | Quotes are based on the current exchange rate and are valid only on the day of the reply. If the deposit is not paid within this timeframe, please request a new quote. |
| Delivery Time | Items typically arrive at our store 7 to 10 working days after the deposit is confirmed. |
| Sold-Out Policy | If an item becomes unavailable or sold out, we guarantee a full refund of your deposit. |
✈️ Shipping Costs & Calculation
Important: Pre-order quotes do not include international shipping fees. Shipping costs are collected upon the arrival of the item at our store.
- Rate: HKD 50 per 500g (Weights under 500g will be rounded up to 500g).
- Method: Shipping is calculated based on the Actual Weight or Volumetric Weight, whichever is higher.
- Volumetric Formula: Length (cm) x Width (cm) x Height (cm) / 5000.
⚠️ International Shipping Restrictions (Important Notice)
- Export Restrictions: Certain items may be restricted or prohibited for international shipping under Japanese export regulations.
- Customer Responsibility: It is the customer’s sole responsibility to ensure that items purchased comply with the import laws and customs regulations of their specific country/region.
- Liability Disclaimer: 【cotwo】 is not liable for any losses, customs seizures, or order cancellations resulting from the purchase of prohibited items. In such cases, no refunds or cancellations will be accepted.
- Handling Fees: If a prohibited item is discovered after shipment, the customer is responsible for all associated handling and return fees charged by the shipping carrier.
- Reference: Please refer to the (BANNED ITEMS LIST) for more nformation.
